Getting extra help

We always put our customers at the heart of everything we do. As part of the Financial Conduct Authority’s (‘FCA’) Consumer Duty we work together with your adviser to ensure that you receive the best possible outcomes.

How we can support you

We understand that some customers have circumstances which may impact how they communicate with us. If this is something which is relevant to you, get in touch with us to explain how we can help and support you better.

Depending on your circumstances, we may be able to provide written communications in a different format and change the way we speak to you when you contact us. We can also contact you more regularly if that is something that will help.

Some other reasons for getting in contact with us might be:

If your personal circumstances have changed
If your cannot find the information you are looking for
If your wanted to make changes to your policy

Our products are available through financial advisers. If you don’t already have an adviser, we can help you find one.

Our top 5 frequently asked questions ('FAQs')

How do I contact you?

Please visit our contact us page to find all the details you need.

How do I pause or restart taking income payments from my flexible annuity?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I make a change to my address?

A ‘Change of Personal Details’ form will need to be completed and emailed to us at lca@stmgroup.online to let us know that your address has changed. You will need to provide us with a recent copy (last 3 months) of a proof of address document showing your new address.

How do I make a change to my bank details?

You will need to complete this ‘Change of Bank’ form and email it to us at lca@stmgroup.online.

How do I let you know that I have changed or am changing my adviser?

Please contact us at lca@stmgroup.online so that we can send you the correct form to complete.

Give us a call on:

Our UK opening hours are 8am to 4pm, Monday to Friday, excluding bank holidays.

Alternatively, complete this form and our Customer Support Team will get back to you:

First name

Last name

Date of birth

Contact email address

Contact telephone number
Include any international dialling code

Address

Postcode

Policy number (if you are an existing customer)
You can find this on your policy documents

Financial adviser
Please complete this if you have a financial adviser

How can we support you further?

How would you like us to respond to you?

By telephone call By email Not required

The information you provide will only be used to help us provide you with support. The information is voluntary and is provided based on your consent.

I agree

When you submit this form, we will send a copy to your email address.
It should only take few minutes. to arrive. If you are unable to locate it, please check your junk/spam folder.