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New business queries

Please contact your financial adviser for new business queries.

Customer service and for existing client changes or queries

Please read our FAQ page to find out when you should contact us for changes to an existing policy. We recommend speaking to your adviser first as they will help you with all key financial decisions.

For anything else, you can contact our Customer Services Team using the details below:

Our UK opening hours are 8am to 4pm, Monday to Friday, excluding bank holidays.

Health and Lifestyle Support Team

We understand that some customers have circumstances which may impact how they communicate with us. If this is something that is relevant to you, get in touch with us to explain how we can help and support you better.

Our UK opening hours are 8am to 4pm, Monday to Friday, excluding bank holidays.

Death claims or notifications

If you need to notify us of a death of follow up on an existing claim, please contact us using the details below:

Our UK opening hours are 8am to 4pm, Monday to Friday, excluding bank holidays.

Complaints

You can find full details of our complaints process here.

1. To make a complaint or follow up on an existing complaint then contact our Customer Services Team

Our UK opening hours are 8am to 4pm, Monday to Friday, excluding bank holidays.

2. If you are unhappy with LCA’s resolution of your existing complaint, you can contact the Gibraltar Law Courts at:

Making a complaint will not prejudice your right to take legal proceedings.

Alternatively, you can complete this form and we’ll get back to you


When you submit this form, we will send a copy to your email address.
It should only take few minutes. to arrive. If you are unable to locate it, please check your junk/spam folder.