Frequently Asked Questions

Select your product

What products do we offer? (Flexible Life Annuity)

We offer a Flexible Life Annuity (FLA), and a Flexible Pension Annuity (FPA). Click here to find out more about each product.

Can I buy your Flexible Life Annuity product directly?

Our products are only sold through advisers. We do not offer our products directly to customers. If you would like some help in finding an adviser then you can learn more here.

What is an annuity and how does it work? (Flexible Life Annuity)

With an annuity you can exchange a sum of money, for regular income payments based on your age, health, and life expectancy. Not all annuity products are the same – some provide fixed or escalating income whilst others (like ours) provide flexibility.
However, it is recommended that you speak with your financial adviser to understand more about annuities and whether they would be suitable for you. If you don't yet have a financial adviser, you can learn more about finding an adviser here.

What is a preference share and should I buy one? (Flexible Life Annuity)

When you buy one of our products the investments (funds) that we purchase with your premiums are placed into a 'Cell'. As a separate cash transaction you can also buy the preference share that is attached to that Cell. Purchasing a preference share, as well as a LCA product, can be advantageous. For more information please speak to your financial adviser. We also have a useful 'Essential facts of a preference share' guide which you can find here.

How do I request an illustration for a Flexible Life Annuity?

Illustrations can only be requested through your financial adviser. Therefore please speak to them about arranging this.
If you don't have a financial adviser and would like some help in finding an adviser, you can learn more here.

How is the level of Flexible Life Annuity payments calculated?

When the Flexible Life Annuity starts, the annuity payments are calculated using the applicant's age and the initial premium paid. Using an appropriate mortality table and current gilt yield we calculate the yearly annuity payment that the initial premium would support over the annuitant's expected lifetime. The level of annuity payments is recalculated each time an additional premium is paid. Please refer to the key features for more information.

How are the annuity payments taxed under a Flexible Life Annuity (FLA)?

With the FLA there is a part that is tax-free (this is called the tax exempt sum) and there is a part that may be liable to UK income tax. As this depends on your personal circumstances you should speak to your financial adviser.
You can find out more in our FLA Essential Facts document.

What are the charges associated with my Flexible Life Annuity product?

For full details of all charges and fees, please refer to the Policy Charges and Fees document for your product.

Can your Flexible Life Annuity product accept in-specie transfers?

Yes, in-specie transfers will be considered and this will need to be specified on the application form. Please speak with your financial adviser who can provide you with more information.

How do I pause or restart taking income payments from my Flexible Life Annuity?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I change the income payment amounts from my Flexible Life Annuity?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I change the frequency of my Flexible Life Annuity payments?

We recommend speaking to your adviser as they will help you with all key financial decisions.

Can I add an additional premium to my Flexible Life Annuity product?

Yes. We allow additional premiums, or 'top-ups', to be added to both of our flexible annuity products. The minimum amount you can top up is £50,000. There is no maximum limit.

If you wish to add an additional premium, please contact your financial adviser who can help you with this.

How do I make changes to the investments sitting within my Flexible Life Annuity product?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I obtain a current valuation for my Flexible Life Annuity?

To obtain a current valuation, please contact our Customer Services Team at lca@stmgroup.online.

How do I make a change to my name? (Flexible Life Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that your name has changed. Proof of ID and proof of address will need to be provided.

How do I make a change to my address? (Flexible Life Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that your address has changed. You will need to provide us with a recent copy (last 3 months) of a proof of address document showing your new address.

How do I make a change to my bank details? (Flexible Life Annuity)

You will need to complete this 'Change of Bank' form and email it to us at lca@stmgroup.online.

How do I change my security information? (Flexible Life Annuity)

To change your security information (for example, memorable information), please contact us at lca@stmgroup.online so that we can send you the correct form to complete.

Can I transfer my Flexible Life Annuity to another provider?

No, once your annuity is in force it cannot be transferred to another provider. Therefore, you need to make sure that the product is right for you.

How do I let you know that I have changed or am changing my adviser? (Flexible Life Annuity)

Please contact us at lca@stmgroup.online so that we can send you the correct form to complete.

How do I request duplicate documents for my Flexible Life Annuity?

For duplicate documents, please contact our Customer Services Team via email lca@stmgroup.online or telephone us on (+44) 0203 640 6843.

How do I request a duplicate policy schedule for my Flexible Life Annuity?

If you need a replacement policy schedule then please contact us at lca@stmgroup.online.

What happens to my Flexible Life Annuity when I die?

There is no death benefit payable under the Flexible Life Annuity and Flexible Pension Annuity. However, if you also bought a preference share in London & Colonial Assurance PCC Plc, on you death you executors can redeem the preference share. For more information on the benefits of the preference share please speak to you financial adviser or read our Essential Facts of a Preference Share document.

How do I let you know about a death? (Flexible Life Annuity)

Please contact us at lca@stmgroup.online.

How can I cancel my Flexible Life Annuity product within 30 days?

Should you wish to change your mind after you have submitted an application form, you have 30 days to cancel your Flexible Life Annuity (FLA) once you have received your documentation. You will need to complete and return the Cancellation Notice which is included as part of documentation you receive at the start of your FLA.

Please note that if you do cancel within 30 days, you may get back less than you invested if the investments have fallen in value, or third party fees and charges have already been taken, or if you have already received an annuity payment.

Please refer to the FLA key features for more details.

Can I cash in my Flexible Life Annuity product?

The FLA cannot be encashed or surrendered.

How do I contact you? (Flexible Life Annuity)

Please visit our contact us page to find all the details you need.

How do I make a complaint? (Flexible Life Annuity)

If you are unhappy or wish to make a complaint about any aspect of the service you have received, please contact the Customer Service Team at lca@stmgroup.online. Should you remain unhappy with our resolution of your complaint, you can contact the Gibraltar Law Courts. You can find their contact details here. Making a complaint will not prejudice your right to take legal proceedings.

What products do we offer? (Flexible Pension Annuity)

We offer a Flexible Life Annuity (FLA), and a Flexible Pension Annuity (FPA). Click here to find out more about each product.

Can I buy your Flexible Pension Annuity product directly?

Our products are only sold through advisers. We do not offer our products directly to customers. If you would like some help in finding an adviser then you can learn more here.

What is an annuity and how does it work? (Flexible Pension Annuity)

With an annuity you can exchange a sum of money, for regular income payments based on your age, health, and life expectancy. Not all annuity products are the same – some provide fixed or escalating income whilst others (like ours) provide flexibility.
However, it is recommended that you speak with your financial adviser to understand more about annuities and whether they would be suitable for you. If you don't yet have a financial adviser, you can learn more about finding an adviser here.

What is a preference share and should I buy one? (Flexible Pension Annuity)

When you buy one of our products the investments (funds) that we purchase with your premiums are placed into a 'Cell'. As a separate cash transaction you can also buy the preference share that is attached to that Cell. Purchasing a preference share, as well as a LCA product, can be advantageous. For more information please speak to your financial adviser. We also have a useful 'Essential facts of a preference share' guide which you can find here.

How do I request an illustration for a Flexible Pension Annuity?

Illustrations can only be requested through your financial adviser. Therefore please speak to them about arranging this.
If you don't have a financial adviser and would like some help in finding an adviser, you can learn more here.

How is the level of Flexible Pension Annuity payments calculated?

When the Flexible Pension Annuity starts, the annuity payments are calculated using the annuitant's age, the initial premium paid, and the frequency of the annuity payments. Using an appropriate mortality table and current gilt yield we calculate the yearly annuity payment that the initial premium would support over the annuitant's expected lifetime.

The level of annuity payments is recalculated each time an additional premium is paid.

Please refer to the key features document for more information.

How are the annuity payments taxed under a Flexible Pension Annuity (FPA)?

The annuity payments are taxed as pension income.

What are the charges associated with my Flexible Pension Annuity product?

For full details of all charges and fees, please refer to the Policy Charges and Fees document for your product.

Can your Flexible Pension Annuity product accept in-specie transfers?

Yes, in-specie transfers will be considered and this will need to be specified on the application form. Please speak with your financial adviser who can provide you with more information.

How do I pause or restart taking income payments from my Flexible Pension Annuity?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I change the income payment amounts from my Flexible Pension Annuity?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I change the frequency of my Flexible Pension Annuity payments?

We recommend speaking to your adviser as they will help you with all key financial decisions.

Can I add an additional premium to my Flexible Pension Annuity product?

Yes. We allow additional premiums, or 'top-ups', to be added to both of our flexible annuity products. The minimum amount you can top up is £50,000. There is no maximum limit.

If you wish to add an additional premium, please contact your financial adviser who can help you with this.

How do I make changes to the investments sitting within my Flexible Pension Annuity product?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I obtain a current valuation for my Flexible Pension Annuity?

To obtain a current valuation, please contact our Customer Services Team at lca@stmgroup.online.

How do I make a change to my name? (Flexible Pension Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that your name has changed. Proof of ID and proof of address will need to be provided.

How do I make a change to my address? (Flexible Pension Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that your address has changed. You will need to provide us with a recent copy (last 3 months) of a proof of address document showing your new address.

How do I make a change to my bank details? (Flexible Pension Annuity)

You will need to complete this 'Change of Bank' form and email it to us at lca@stmgroup.online.

How do I change my security information? (Flexible Pension Annuity)

To change your security information (for example, memorable information), please contact us at lca@stmgroup.online so that we can send you the correct form to complete.

Can I transfer my Flexible Pension Annuity product to another provider?

No, once your annuity is in force it cannot be transferred to another provider. Therefore, you need to make sure that the product is right for you.

How do I let you know that I have changed or am changing my adviser? (Flexible Pension Annuity)

Please contact us at lca@stmgroup.online so that we can send you the correct form to complete.

How do I request duplicate documents for my Flexible Pension Annuity?

For duplicate documents, please contact our Customer Services Team via email lca@stmgroup.online or telephone us on (+44) 0203 640 6843.

How do I request a duplicate policy schedule for my Flexible Pension Annuity?

If you need a replacement policy schedule then please contact us at lca@stmgroup.online.

What happens to my Flexible Pension Annuity when I die?

There is no death benefit payable under the Flexible Life Annuity and Flexible Pension Annuity. However, if you also bought a preference share in London & Colonial Assurance PCC Plc, on you death you executors can redeem the preference share. For more information on the benefits of the preference share please speak to you financial adviser or read our Essential Facts of a Preference Share document.

How do I let you know about a death? (Flexible Pension Annuity)

Please contact us at lca@stmgroup.online.

How can I cancel my Flexible Pension Annuity product within 30 days?

Should you wish to change your mind after you have submitted an application form, you have 30 days to cancel your Flexible Pension Annuity (FPA) once you receive your documentation. You will need to complete and return the Cancellation Notice which is included as part of documentation you receive at the start of your FPA.

Please note that if you do cancel within 30 days, you may get back less than you invested if the investments have fallen in value, or third party fees and charges have already been taken. You must also repay any amounts already paid to you under the contract of your FPA.

Please note that some pension scheme providers may refuse to accept a return of the crystallised funds used to purchase your FPA and you may have to seek an alternative annuity provider in the event that you wish to cancel within the cancellation period.

Please refer to the FPA key features for more details.

Can I cash in my Flexible Pension Annuity product?

The FPA cannot be encashed or surrendered.

How do I contact you? (Flexible Pension Annuity)

Please visit our contact us page to find all the details you need.

How do I make a complaint? (Flexible Pension Annuity)

If you are unhappy or wish to make a complaint about any aspect of the service you have received, please contact the Customer Service Team at lca@stmgroup.online. Should you remain unhappy with our resolution of your complaint, you can contact the Gibraltar Law Courts. You can find their contact details here. Making a complaint will not prejudice your right to take legal proceedings.

What is an annuity and how does it work? (Open Annuity)

With an annuity you can exchange a sum of money, for regular income payments based on your age, health, and life expectancy. Not all annuity products are the same – some provide fixed or escalating income whilst others (like ours) provide flexibility.
However, it is recommended that you speak with your financial adviser to understand more about annuities and whether they would be suitable for you. If you don't yet have a financial adviser, you can learn more about finding an adviser here.

How is the level of Open Annuity payments calculated?

The level of income or annuity payments can be varied between the minimum and maximum amounts that we will calculate in line with UK regulations. For more information, please refer to the key features document for the product.

If you don't have a copy of the key features document, please contact our Customer Services Team at lca@stmgroup.online.

What are the charges associated with my Open Annuity product?

For full details of all charges and fees, please refer to the Policy Charges and Fees document for your product.

How do I change the income amount of my Open Annuity payments?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I change the frequency of my Open Annuity payments?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I make changes to the investments sitting within my Open Annuity product?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I obtain a current valuation for my Open Annuity?

To obtain a current valuation, please contact our Customer Services Team at lca@stmgroup.online.

How do I make a change to my name? (Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that your name has changed. Proof of ID and proof of address will need to be provided.

How do I make a change to my address? (Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that your address has changed. You will need to provide us with a recent copy (last 3 months) of a proof of address document showing your new address.

How do I make a change to my bank details? (Open Annuity)

You will need to complete this 'Change of Bank' form and email it to us at lca@stmgroup.online.

How do I change my security information? (Open Annuity)

To change your security information (for example, memorable information), please contact us at lca@stmgroup.online so that we can send you the correct form to complete.

Can I transfer my Open Annuity to another provider?

Yes. You have the option at any time to request that your product is transferred to another provider that offers a guaranteed annuity.

How do I let you know that I have changed or am changing my adviser? (Open Annuity)

Please contact us at lca@stmgroup.online so that we can send you the correct form to complete.

How do I request duplicate documents for my Open Annuity?

For duplicate documents, please contact our Customer Services Team via email lca@stmgroup.online or telephone us on (+44) 0203 640 6843.

How do I request a duplicate policy schedule for my Open Annuity?

If you need a replacement policy schedule then please contact us at lca@stmgroup.online.

What happens to my Open Annuity when I die?

No further payments of income will be made after you die unless you have chosen that the annuity is to continue for your surviving spouse or a dependant. In this scenario, payments will continue to that person subject to new minimum and maximum amounts. No further income payments will be made after that person's death.

Additionally, you may have also purchased a preference share in London & Colonial Assurance PCC Plc. This will entitle the owner to exchange it for the remaining value of your fund upon your death. Your personal representatives will be able to claim the remaining value of your fund plus original fee paid for your preference share. Under UK law, the proceeds could be subject to Inheritance Tax as part of your estate. You can find out more about preference shares here.

Please refer to your product Key Features document for more information. If you don't have a copy, you can request one by contacting us at lca@stmgroup.online.

How do I let you know about a death? (Open Annuity)

Please contact us at lca@stmgroup.online.

How do I contact you? (Open Annuity)

Please visit our contact us page to find all the details you need.

How do I make a complaint? (Open Annuity)

If you are unhappy or wish to make a complaint about any aspect of the service you have received, please contact the Customer Service Team at lca@stmgroup.online. Should you remain unhappy with our resolution of your complaint, you can contact the Gibraltar Law Courts. You can find their contact details here. Making a complaint will not prejudice your right to take legal proceedings.

What is an annuity and how does it work? (Managed Open Annuity)

With an annuity you can exchange a sum of money, for regular income payments based on your age, health, and life expectancy. Not all annuity products are the same – some provide fixed or escalating income whilst others (like ours) provide flexibility.
However, it is recommended that you speak with your financial adviser to understand more about annuities and whether they would be suitable for you. If you don't yet have a financial adviser, you can learn more about finding an adviser here.

How is the level of Managed Open Annuity payments calculated?

The level of income or annuity payments can be varied between the minimum and maximum amounts that we will calculate in line with UK regulations. For more information, please refer to the key features document for the product.

If you don't have a copy of the key features document, please contact our Customer Services Team at lca@stmgroup.online.

What are the charges associated with my Managed Open Annuity product?

For full details of all charges and fees, please refer to the Policy Charges and Fees document for your product.

How do I change the income amount of my Managed Open Annuity payments?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I change the frequency of my Managed Open Annuity payments?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I make changes to the investments sitting within my Managed Open Annuity product?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I obtain a current valuation for my Managed Open Annuity?

To obtain a current valuation, please contact our Customer Services Team at lca@stmgroup.online.

How do I make a change to my name? (Managed Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that your name has changed. Proof of ID and proof of address will need to be provided.

How do I make a change to my address? (Managed Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that your address has changed. You will need to provide us with a recent copy (last 3 months) of a proof of address document showing your new address.

How do I make a change to my bank details? (Managed Open Annuity)

You will need to complete this 'Change of Bank' form and email it to us at lca@stmgroup.online.

How do I change my security information? (Managed Open Annuity)

To change your security information (for example, memorable information), please contact us at lca@stmgroup.online so that we can send you the correct form to complete.

Can I transfer my Managed Open Annuity to another provider?

Yes. You have the option at any time to request that your product is transferred to another provider that offers a guaranteed annuity.

How do I let you know that I have changed or am changing my adviser? (Managed Open Annuity)

Please contact us at lca@stmgroup.online so that we can send you the correct form to complete.

How do I request duplicate documents for my Managed Open Annuity?

For duplicate documents, please contact our Customer Services Team via email lca@stmgroup.online or telephone us on (+44) 0203 640 6843.

How do I request a duplicate policy schedule for my Managed Open Annuity?

If you need a replacement policy schedule then please contact us at lca@stmgroup.online.

What happens to my Managed Open Annuity when I die?

No further payments of income will be made after you die unless you have chosen that the annuity is to continue for your surviving spouse or a dependant. In this scenario, payments will continue to that person subject to new minimum and maximum amounts. No further income payments will be made after that person's death.

Additionally, you may have also purchased a preference share in London & Colonial Assurance PCC Plc. This will entitle the owner to exchange it for the remaining value of your fund upon your death. Your personal representatives will be able to claim the remaining value of your fund plus original fee paid for your preference share. Under UK law, the proceeds could be subject to Inheritance Tax as part of your estate. You can find out more about preference shares here.

Please refer to your product Key Features document for more information. If you don't have a copy, you can request one by contacting us at lca@stmgroup.online.

How do I let you know about a death? (Managed Open Annuity)

Please contact us at lca@stmgroup.online.

How do I contact you? (Managed Open Annuity)

Please visit our contact us page to find all the details you need.

How do I make a complaint? (Managed Open Annuity)

If you are unhappy or wish to make a complaint about any aspect of the service you have received, please contact the Customer Service Team at lca@stmgroup.online. Should you remain unhappy with our resolution of your complaint, you can contact the Gibraltar Law Courts. You can find their contact details here. Making a complaint will not prejudice your right to take legal proceedings.

What is an annuity and how does it work? (EU Open Annuity)

With an annuity you can exchange a sum of money, for regular income payments based on your age, health, and life expectancy. Not all annuity products are the same – some provide fixed or escalating income whilst others (like ours) provide flexibility.
However, it is recommended that you speak with your financial adviser to understand more about annuities and whether they would be suitable for you. If you don't yet have a financial adviser, you can learn more about finding an adviser here.

How is the level of EU Open Annuity payments calculated?

The level of income or annuity payments can be varied between the minimum and maximum amounts that we will calculate in line with UK regulations. For more information, please refer to the key features document for the product.

If you don't have a copy of the key features document, please contact our Customer Services Team at lca@stmgroup.online.

What are the charges associated with my EU Open Annuity product?

For full details of all charges and fees, please refer to the Policy Charges and Fees document for your product.

How do I change the income amount of my EU Open Annuity payments?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I change the frequency of my EU Open Annuity payments?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I make changes to the investments sitting within my EU Open Annuity product?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I obtain a current valuation for my EU Open Annuity?

To obtain a current valuation, please contact our Customer Services Team at lca@stmgroup.online.

How do I make a change to my name? (EU Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that your name has changed. Proof of ID and proof of address will need to be provided.

How do I make a change to my address? (EU Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that your address has changed. You will need to provide us with a recent copy (last 3 months) of a proof of address document showing your new address.

How do I make a change to my bank details? (EU Open Annuity)

You will need to complete this 'Change of Bank' form and email it to us at lca@stmgroup.online.

How do I change my security information? (EU Open Annuity)

To change your security information (for example, memorable information), please contact us at lca@stmgroup.online so that we can send you the correct form to complete.

Can I transfer my EU Open Annuity to another provider?

Yes. You have the option at any time to request that your product is transferred to another provider that offers a guaranteed annuity.

How do I let you know that I have changed or am changing my adviser? (EU Open Annuity)

Please contact us at lca@stmgroup.online so that we can send you the correct form to complete.

How do I request duplicate documents for my EU Open Annuity?

For duplicate documents, please contact our Customer Services Team via email lca@stmgroup.online or telephone us on (+44) 0203 640 6843.

How do I request a duplicate policy schedule for my EU Open Annuity?

If you need a replacement policy schedule then please contact us at lca@stmgroup.online.

What happens to my EU Open Annuity when I die?

No further payments of income will be made after you die unless you have chosen that the annuity is to continue for your surviving spouse or a dependant. In this scenario, payments will continue to that person subject to new minimum and maximum amounts. No further income payments will be made after that person's death.

Additionally, you may have also purchased a preference share in London & Colonial Assurance PCC Plc. This will entitle the owner to exchange it for the remaining value of your fund upon your death. Your personal representatives will be able to claim the remaining value of your fund plus original fee paid for your preference share. Under UK law, the proceeds could be subject to Inheritance Tax as part of your estate. You can find out more about preference shares here.

Please refer to your product Key Features document for more information. If you don't have a copy, you can request one by contacting us at lca@stmgroup.online.

How do I let you know about a death? (EU Open Annuity)

Please contact us at lca@stmgroup.online.

How do I contact you? (EU Open Annuity)

Please visit our contact us page to find all the details you need.

How do I make a complaint? (EU Open Annuity)

If you are unhappy or wish to make a complaint about any aspect of the service you have received, please contact the Customer Service Team at lca@stmgroup.online. Should you remain unhappy with our resolution of your complaint, you can contact the Gibraltar Law Courts. You can find their contact details here. Making a complaint will not prejudice your right to take legal proceedings.

What is an annuity and how does it work? (New Open Annuity)

With an annuity you can exchange a sum of money, for regular income payments based on your age, health, and life expectancy. Not all annuity products are the same – some provide fixed or escalating income whilst others (like ours) provide flexibility.
However, it is recommended that you speak with your financial adviser to understand more about annuities and whether they would be suitable for you. If you don't yet have a financial adviser, you can learn more about finding an adviser here.

How is the level of New Open Annuity payments calculated?

The level of income or annuity payments can be varied between the minimum and maximum amounts that we will calculate in line with UK regulations. For more information, please refer to the key features document for the product.

If you don't have a copy of the key features document, please contact our Customer Services Team at lca@stmgroup.online.

What are the charges associated with my New Open Annuity product?

For full details of all charges and fees, please refer to the Policy Charges and Fees document for your product.

How do I change the income amount of my New Open Annuity payments?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I change the frequency of my New Open Annuity payments?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I make changes to the investments sitting within my New Open Annuity product?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I obtain a current valuation for my New Open Annuity?

To obtain a current valuation, please contact our Customer Services Team at lca@stmgroup.online.

How do I make a change to my name? (New Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that your name has changed. Proof of ID and proof of address will need to be provided.

How do I make a change to my address? (New Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that your address has changed. You will need to provide us with a recent copy (last 3 months) of a proof of address document showing your new address.

How do I make a change to my bank details? (New Open Annuity)

You will need to complete this 'Change of Bank' form and email it to us at lca@stmgroup.online.

How do I change my security information? (New Open Annuity)

To change your security information (for example, memorable information), please contact us at lca@stmgroup.online so that we can send you the correct form to complete.

Can I transfer my New Open Annuity to another provider?

Yes. You have the option at any time to request that your product is transferred to another provider that offers a guaranteed annuity.

How do I let you know that I have changed or am changing my adviser? (New Open Annuity)

Please contact us at lca@stmgroup.online so that we can send you the correct form to complete.

How do I nominate or change a second life on my New Open Annuity policy?

To nominate or change a second life, please email to us at lca@stmgroup.online.

If I terminate my New Open Annuity policy, how do I request that any remaining value is paid to a charity of my choice?

If you would like to request that a charity or charities of your choice get paid any remaining value from your policy once terminated, then please email to us at lca@stmgroup.online.

How do I request duplicate documents for my New Open Annuity?

For duplicate documents, please contact our Customer Services Team via email lca@stmgroup.online or telephone us on (+44) 0203 640 6843.

How do I request a duplicate policy schedule for my New Open Annuity?

If you need a replacement policy schedule then please contact us at lca@stmgroup.online.

What happens to my New Open Annuity when I die?

On death, the remaining value of your fund can be used to provide a cash lump sum (annuity protection lump sum and charity lump sum) and/or income benefits.

Your annuity can include a guaranteed payment period of up to 10 years as well as a nominated second life annuity.

If you die before the age of 75, annuity protection lump sum and income benefits are paid tax free. If you die aged 75 or older, the annuity protection lump sum will be subject to tax at 45% and any nominated second life or Beneficiary’s income payments will be subject to income tax at the marginal rate of the recipient.

Please refer to your product Key Features document for more information. If you don't have a copy, you can request one by contacting us at lca@stmgroup.online.

How do I let you know about a death? (New Open Annuity)

Please contact us at lca@stmgroup.online.

How do I contact you? (New Open Annuity)

Please visit our contact us page to find all the details you need.

How do I make a complaint? (New Open Annuity)

If you are unhappy or wish to make a complaint about any aspect of the service you have received, please contact the Customer Service Team at lca@stmgroup.online. Should you remain unhappy with our resolution of your complaint, you can contact the Gibraltar Law Courts. You can find their contact details here. Making a complaint will not prejudice your right to take legal proceedings.

What is an annuity and how does it work? (Multi-Platform Open Annuity)

With an annuity you can exchange a sum of money, for regular income payments based on your age, health, and life expectancy. Not all annuity products are the same – some provide fixed or escalating income whilst others (like ours) provide flexibility.
However, it is recommended that you speak with your financial adviser to understand more about annuities and whether they would be suitable for you. If you don't yet have a financial adviser, you can learn more about finding an adviser here.

How is the level of Multi-Platform Open Annuity payments calculated?

The level of income or annuity payments can be varied between the minimum and maximum amounts that we will calculate in line with UK regulations. For more information, please refer to the key features document for the product.

If you don't have a copy of the key features document, please contact our Customer Services Team at lca@stmgroup.online.

What are the charges associated with my Multi-Platform Open Annuity product?

For full details of all charges and fees, please refer to the Policy Charges and Fees document for your product.

How do I change the income amount of my Multi-Platform Open Annuity payments?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I change the frequency of my Multi-Platform Open Annuity payments?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I make changes to the investments sitting within my Multi-Platform Open Annuity product?

We recommend speaking to your adviser as they will help you with all key financial decisions.

How do I obtain a current valuation for my Multi-Platform Open Annuity?

To obtain a current valuation, please contact our Customer Services Team at lca@stmgroup.online.

How do I make a change to my name? (Multi-Platform Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that your name has changed. Proof of ID and proof of address will need to be provided.

How do I make a change to my address? (Multi-Platform Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that your address has changed. You will need to provide us with a recent copy (last 3 months) of a proof of address document showing your new address.

How do I make a change to my bank details? (Multi-Platform Open Annuity)

You will need to complete this 'Change of Bank' form and email it to us at lca@stmgroup.online.

How do I change my security information? (Multi-Platform Open Annuity)

To change your security information (for example, memorable information), please contact us at lca@stmgroup.online so that we can send you the correct form to complete.

Can I transfer my Multi-Platform Open Annuity to another provider?

Yes. You have the option at any time to request that your product is transferred to another provider that offers a guaranteed annuity.

How do I let you know that I have changed or am changing my adviser? (Multi-Platform Open Annuity)

Please contact us at lca@stmgroup.online so that we can send you the correct form to complete.

How do I nominate or change a second life on my Multi-Platform Open Annuity policy?

To nominate or change a second life, please email to us at lca@stmgroup.online.

If I terminate my Multi-Platform Open Annuity policy, how do I request that any remaining value is paid to a charity of my choice?

If you would like to request that a charity or charities of your choice get paid any remaining value from your policy once terminated, then please email to us at lca@stmgroup.online.

How do I request duplicate documents for my Multi-Platform Open Annuity?

For duplicate documents, please contact our Customer Services Team via email lca@stmgroup.online or telephone us on (+44) 0203 640 6843.

How do I request a duplicate policy schedule for my Multi-Platform Open Annuity?

If you need a replacement policy schedule then please contact us at lca@stmgroup.online.

What happens to my Multi-Platform Open Annuity when I die?

On death, the remaining value of your fund can be used to provide a cash lump sum (annuity protection lump sum and charity lump sum) and/or income benefits.

Your annuity can include a guaranteed payment period of up to 10 years as well as a nominated second life annuity.

If you die before the age of 75, annuity protection lump sum and income benefits are paid tax free. If you die aged 75 or older, the annuity protection lump sum will be subject to tax at 45% and any nominated second life or Beneficiary’s income payments will be subject to income tax at the marginal rate of the recipient.

Please refer to your product Key Features document for more information. If you don't have a copy, you can request one by contacting us at lca@stmgroup.online.

How do I let you know about a death? (Multi-Platform Open Annuity)

Please contact us at lca@stmgroup.online.

How do I contact you? (Multi-Platform Open Annuity)

Please visit our contact us page to find all the details you need.

How do I make a complaint? (Multi-Platform Open Annuity)

If you are unhappy or wish to make a complaint about any aspect of the service you have received, please contact the Customer Service Team at lca@stmgroup.online. Should you remain unhappy with our resolution of your complaint, you can contact the Gibraltar Law Courts. You can find their contact details here. Making a complaint will not prejudice your right to take legal proceedings.