Frequently Asked Questions

Select your product

What products do we offer? (Flexible Life Annuity)

We offer a Flexible Life Annuity ('FLA'), and a Flexible Pension Annuity ('FPA'). Click here to find out more about each product and to understand which one is best suited to your clients needs.

What is an annuity and how does it work? (Flexible Life Annuity)

Annuities allow individuals to exchange a sum of money, for regular income payments based on their age, health, and life expectancy. Not all annuity products are the same – some provide fixed/escalating income whilst others provide flexibility.
You can find out more about our annuity products by visiting our product pages.

What is a preference share and should my client buy one? (Flexible Life Annuity)

When a client buys one of LCA’s products the assets and funds they invest in are placed into a 'Cell'. As a separate cash transaction the client can also buy the preference share that is attached to that Cell. Purchasing a preference share, as well as a LCA product, can be advantageous. Find out more here.

How do I request an illustration for a Flexible Life Annuity?

If you are already registered with us then you can complete a Flexible Annuities Illustration Request form which you can find here.

To register with us then please click here or contact us at lca@stmgroup.online

How is the level of annuity payments calculated for a Flexible Life Annuity?

When the Flexible Life Annuity starts, the annuity payments are calculated using the applicant's age and the initial premium paid. Using an appropriate mortality table and current gilt yield we calculate the yearly annuity payment that the initial premium would support over the annuitant's expected lifetime. The level of annuity payments is recalculated each time an additional premium is paid. Please refer to the key features for more information.

How are the annuity payments taxed under a Flexible Life Annuity (FLA)?

Being a unit-linked annuity, the FLA has a tax-exempt sum which is calculated at the start of the annuity and is the amount of annuity that can be taken tax-free each year. If the level of annuity payments exceed the tax-exempt sum, then the excess is potentially liable to UK income tax. You can find out more in our FLA Technical Guide.

What are the charges associated with my client's Flexible Life Annuity product?

For full details of all charges and fees, please refer to the Charges and Fees document for your client's product.

Can the Flexible Life Annuity accept in-specie transfers?

Yes, in-specie transfers will be considered. Details of the assets to be transferred must be provided as part of the application process, including copies of recent valuations, and must adhere to our permitted investments list.

Can my client pause or restart taking an income from their Flexible Life Annuity (FLA)?

Yes. Both of our FLA and FPA products are flexible and therefore income ('annuity payments') can be increased, decreased, paused, or restarted.
To make a change please complete this 'Change to Annuity Payments' form and email it to us at lca@stmgroup.online.

How does my client change the level of income payments for a Flexible Life Annuity?

To change the level of income payments you will need to complete a 'Change to Annuity Payment' form and email it to us at lca@stmgroup.online. The form will need to be signed by your client before sending it to us.

How does my client change the frequency of income payments for a Flexible Life Annuity?

To change the frequency of income payments you will need to complete a 'Change to Annuity Payment' form and email it to us at lca@stmgroup.online. The form will need to be signed by your client before sending it to us.

Can my client add an additional premium to their Flexible Life Annuity product?

Yes. We allow additional premiums, or 'top-ups', to be added to both of our flexible annuity products. The minimum top up is £50,000. There is no maximum limit. If your client wishes to add an additional premium, you can find the Additional Investment/Premium Application form in our document library. Once completed, please email to us at lca@stmgroup.online.

How do I obtain a current valuation for a Flexible Life Annuity?

To obtain a current valuation, please contact our Customer Services Team at lca@stmgroup.online.

How do I let you know that my client has changed their name? (Flexible Life Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that their name has changed. Proof of ID and proof of address will need to be provided.

How do I let you know that my client has changed their address? (Flexible Life Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that their address has changed. They will need to provide us with a recent copy (last 3 months) of a proof of address document showing their new address.

How do I let you know that my client has changed their bank details? (Flexible Life Annuity)

You or your client will need to complete this 'Change of Bank' form and email it to us at lca@stmgroup.online

How do I request duplicate documents for a Flexible Life Annuity?

For duplicate documents, please contact our Customer Services Team via email lca@stmgroup.online or telephone us on (+44) 0203 640 6843.

How do I request a duplicate policy schedule for a Flexible Life Annuity?

If you need a replacement policy schedule then please contact us at lca@stmgroup.online.

Can my client transfer their Flexible Life Annuity to another provider?

No, our annuity products cannot be transferred to another provider.

What happens to my client's Flexible Life Annuity when they die?

There is no death benefit payable under the Flexible Life Annuity and Flexible Pension Annuity. However, if your client also bought a preference share in London & Colonial Assurance PCC Plc, on their death their executors can redeem the preference share. You can find more information on the benefits of the preference share here.

How do I let you know about a death? (Flexible Life Annuity)

Please contact us at lca@stmgroup.online.

How do I let you know that my client is changing advisers? (Flexible Life Annuity)

Please ask your client to contact us at lca@stmgroup.online so that we can send them the correct form to complete.

How can my client cancel their Flexible Life Annuity within 30 days?

Should your client wish to change their mind after they have submitted an application form, they have 30 days to cancel their Flexible Life Annuity (FLA) once they have received their documentation. They will need to complete and return the Cancellation Notice which is included as part of the documentation they receive at the start of their FLA. Please note that if they do cancel within 30 days, they may get back less than they invested if the investments have fallen in value, or third party fees and charges have already been taken, or if they have already received an annuity payment. Please refer to the FLA key features for more details.

How do I contact you? (Flexible Life Annuity)

Please visit our contact us page to find all the details you need.

How do I make a complaint? (Flexible Life Annuity)

If you are unhappy or wish to make a complaint about any aspect of the service you have received, please contact the Customer Service Team at lca@stmgroup.online. Should you remain unhappy with our resolution of your complaint, you can contact the Gibraltar Law Courts. You can find their contact details here. Making a complaint will not prejudice your right to take legal proceedings.

What products do we offer? (Flexible Pension Annuity)

We offer a Flexible Life Annuity (FLA), and a Flexible Pension Annuity (FPA). Click here to find out more about each product and to understand which one is best suited to your clients needs.

What is an annuity and how does it work? (Flexible Pension Annuity)

Annuities allow individuals to exchange a sum of money, for regular income payments based on their age, health, and life expectancy. Not all annuity products are the same – some provide fixed/escalating income whilst others provide flexibility. You can find out more about our annuity products by visiting our product pages.

What is a preference share and should my client buy one? (Flexible Pension Annuity)

When a client buys one of LCA’s products the assets and funds they invest in are placed into a 'Cell'. As a separate cash transaction the client can also buy the preference share that is attached to that Cell. Purchasing a preference share, as well as a LCA product, can be advantageous. Find out more here.

How do I request an illustration for a Flexible Pension Annuity?

If you are already registered with us then you can complete a Flexible Annuities Illustration Request form which you can find here. To register with us then please click here or contact us at lca@stmgroup.online.

How is the level of annuity payments calculated for a Flexible Pension Annuity?

When the Flexible Pension Annuity starts, the annuity payments are calculated using the annuitant's age, the initial premium paid, and the frequency of the annuity payments. Using an appropriate mortality table and current gilt yield we calculate the yearly annuity payment that the initial premium would support over the annuitant's expected lifetime. The level of annuity payments is recalculated each time an additional premium is paid. Please refer to the key features document for more information.

How are the annuity payments taxed under a Flexible Pension Annuity (FPA)?

The FPA annuity payments are taxed as pension income.

What are the charges associated with my client's Flexible Pension Annuity product?

For full details of all charges and fees, please refer to the Charges and Fees document for your client's product.

Can your Flexible Pension Annuity accept in-specie transfers?

Yes, in-specie transfers will be considered. Details of the assets to be transferred must be provided as part of the application process, including copies of recent valuations, and must adhere to our permitted investments list.

Can the client pause or restart taking an income from a Flexible Pension Annuity (FPA)?

Yes. Both of our FLA and FPA products are flexible and therefore income ('annuity payments') can be increased, decreased, paused, or restarted. To make a change please complete this 'Change to Annuity Payments' form and email it to us at lca@stmgroup.online.

How does my client change the level of income payments for a Flexible Pension Annuity?

To change the level of income payments you will need to complete a 'Change to Annuity Payment' form [insert form] and email it to us at lca@stmgroup.online. The form will need to be signed by your client before sending it to us.

How does my client change the frequency of income payments for a Flexible Pension Annuity?

To change the frequency of income payments you will need to complete a 'Change to Annuity Payment' form [insert form] and email it to us at lca@stmgroup.online. The form will need to be signed by your client before sending it to us.

Can my client add an additional premium to their Flexible Pension Annuity product?

Yes. We allow additional premiums, or 'top-ups', to be added to both of our flexible annuity products. The minimum top up is £50,000. There is no maximum limit. If your client wishes to add an additional premium, you can find the Additional Investment/Premium Application form in our document library. Once completed, please email to us at lca@stmgroup.online.

How do I obtain a current valuation for a Flexible Pension Annuity?

To obtain a current valuation, please contact our Customer Services Team at lca@stmgroup.online.

How do I let you know that my client has changed their name? (Flexible Pension Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that their name has changed. Proof of ID and proof of address will need to be provided.

How do I let you know that my client has changed their address? (Flexible Pension Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that their address has changed. They will need to provide us with a recent copy (last 3 months) of a proof of address document showing their new address.

How do I let you know that my client has changed their bank details? (Flexible Pension Annuity)

You or your client will need to complete this 'Change of Bank' form and email it to us at lca@stmgroup.online

How do I request duplicate documents for a Flexible Pension Annuity?

For duplicate documents, please contact our Customer Services Team via email lca@stmgroup.online or telephone us on (+44) 0203 640 6843.

How do I request a duplicate policy schedule for a Flexible Pension Annuity?

If you need a replacement policy schedule then please complete contact us at lca@stmgroup.online.

Can my client transfer their Flexible Pension Annuity to another provider?

No, our annuity products cannot be transferred to another provider.

Can we have a copy of the client's P60? (Flexible Pension Annuity)

Yes. Please contact our Customer Services Team at lca@stmgroup.online to request a copy.

What happens to my client's Flexible Pension Annuity when they die?

There is no death benefit payable under the Flexible Life Annuity and Flexible Pension Annuity. However, if your client also bought a preference share in London & Colonial Assurance PCC Plc, on their death their executors can redeem the preference share. You can find more information on the benefits of the preference share here.

How do I let you know about a death? (Flexible Pension Annuity)

Please contact us at lca@stmgroup.online.

How do I let you know that my client is changing advisers? (Flexible Pension Annuity)

Please ask your client to contact us at lca@stmgroup.online so that we can send them the correct form to complete.

How can my client cancel their Flexible Pension Annuity within 30 days?

Should your client wish to change their mind after they have submitted an application form, they have 30 days to cancel their Flexible Pension Annuity (FPA) once they receive their documentation. They will need to complete and return the Cancellation Notice which is included as part of the documentation they receive at the start of their FPA. Please note that if they do cancel within 30 days, they may get back less than they invested if the investments have fallen in value, or third party fees and charges have already been taken. They must also repay any amounts already paid to them under the contract of their FPA. Please refer to the FPA key features for more details.

How do I contact you? (Flexible Pension Annuity)

Please visit our contact us page to find all the details you need.

How do I make a complaint? (Flexible Pension Annuity)

If you are unhappy or wish to make a complaint about any aspect of the service you have received, please contact the Customer Service Team at lca@stmgroup.online. Should you remain unhappy with our resolution of your complaint, you can contact the Gibraltar Law Courts. You can find their contact details here. Making a complaint will not prejudice your right to take legal proceedings.

What is an annuity and how does it work? (Open Annuity)

Annuities allow individuals to exchange a sum of money, for regular income payments based on their age, health, and life expectancy. Not all annuity products are the same – some provide fixed/escalating income whilst others provide flexibility. You can find out more about our annuity products by visiting our product pages.

How is the level of annuity payments calculated for an Open Annuity?

The level of income or annuity payments can be varied between the minimum and maximum amounts that we will calculate in line with UK regulations. For more information, please refer to the key features document for the product.

If you don't have a copy of the key features document, please contact our Customer Services Team at lca@stmgroup.online.

What are the charges associated with my client's Open Annuity product?

For full details of all charges and fees, please refer to the Charges and Fees document for your client's product.

If you don't have a copy of the Charges and Fees document, please contact our Customer Services Team at lca@stmgroup.online.

How does my client change the level of income payments for an Open Annuity?

To change the level of income payments you will need to contact us at lca@stmgroup.online.

How does my client change the frequency of income payments for an Open Annuity?

To change the frequency of income payments you will need to complete contact us at lca@stmgroup.online.

How do I obtain a current valuation for an Open Annuity?

To obtain a current valuation, please contact our Customer Services Team at lca@stmgroup.online.

How do I let you know that my client has changed their name? (Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that their name has changed. Proof of ID and proof of address will need to be provided.

How do I let you know that my client has changed their address? (Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that their address has changed. They will need to provide us with a recent copy (last 3 months) of a proof of address document showing their new address.

How do I let you know that my client has changed their bank details? (Open Annuity)

You or your client will need to complete this 'Change of Bank' form and email it to us at lca@stmgroup.online

How do I request duplicate documents for an Open Annuity?

For duplicate documents, please contact our Customer Services Team via email lca@stmgroup.online or telephone us on (+44) 0203 640 6843.

How do I request a duplicate policy schedule for an Open Annuity?

If you need a replacement policy schedule then please contact us at lca@stmgroup.online.

Can we have a copy of the client's P60? (Open Annuity)

Yes, for a fee of £18 we can send you a copy of your client’s P60. Please contact our Customer Services Team at lca@stmgroup.online to request a copy.

What happens to my client's Open Annuity when they die?

No further income payments will be made after your client dies unless they have chosen that the annuity is to continue for their surviving spouse or a dependant. In this scenario, payments will continue to that person subject to new minimum and maximum amounts. No further income payments will be made after that person's death.

Additionally, they may have also purchased a preference share in London & Colonial Assurance PCC Plc. This will entitle the owner to exchange it for the remaining value of the annuitant's fund upon their death. Their personal representatives will be able to claim the remaining value of their fund plus original fee paid for the preference share. Under UK law, the proceeds could be subject to Inheritance Tax as part of their estate. You can find out more about preference shares here.

Please refer to the product Key Features document for more information. If you don't have a copy, you can request one by contacting us at lca@stmgroup.online.

How do I let you know about a death? (Open Annuity)

Please contact us at lca@stmgroup.online.

How do I let you know that my client is changing advisers? (Open Annuity)

Please ask your client to contact us at lca@stmgroup.online so that we can send them the correct form to complete.

How do I contact you? (Open Annuity)

Please visit our contact us page to find all the details you need.

How do I make a complaint? (Open Annuity)

If you are unhappy or wish to make a complaint about any aspect of the service you have received, please contact the Customer Service Team at lca@stmgroup.online. Should you remain unhappy with our resolution of your complaint, you can contact the Gibraltar Law Courts. You can find their contact details here. Making a complaint will not prejudice your right to take legal proceedings.

What is an annuity and how does it work? (Managed Open Annuity)

Annuities allow individuals to exchange a sum of money, for regular income payments based on their age, health, and life expectancy. Not all annuity products are the same – some provide fixed/escalating income whilst others provide flexibility. You can find out more about our annuity products by visiting our product pages.

How is the level of annuity payments calculated for a Managed Open Annuity?

The level of income or annuity payments can be varied between the minimum and maximum amounts that we will calculate in line with UK regulations. For more information, please refer to the key features document for the product.

If you don't have a copy of the key features document, please contact our Customer Services Team at lca@stmgroup.online.

What are the charges associated with my client's Managed Open Annuity product?

For full details of all charges and fees, please refer to the Charges and Fees document for your client's product.

If you don't have a copy of the Charges and Fees document, please contact our Customer Services Team at lca@stmgroup.online.

How does my client change the level of income payments for a Managed Open Annuity?

To change the level of income payments you will need to contact us at lca@stmgroup.online.

How does my client change the frequency of income payments for a Managed Open Annuity?

To change the frequency of income payments you will need to complete contact us at lca@stmgroup.online.

How do I obtain a current valuation for a Managed Open Annuity?

To obtain a current valuation, please contact our Customer Services Team at lca@stmgroup.online.

How do I let you know that my client has changed their name? (Managed Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that their name has changed. Proof of ID and proof of address will need to be provided.

How do I let you know that my client has changed their address? (Managed Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that their address has changed. They will need to provide us with a recent copy (last 3 months) of a proof of address document showing their new address.

How do I let you know that my client has changed their bank details? (Managed Open Annuity)

You or your client will need to complete this 'Change of Bank' form and email it to us at lca@stmgroup.online

How do I request duplicate documents for a Managed Open Annuity?

For duplicate documents, please contact our Customer Services Team via email lca@stmgroup.online or telephone us on (+44) 0203 640 6843.

How do I request a duplicate policy schedule for a Managed Open Annuity?

If you need a replacement policy schedule then please contact us at lca@stmgroup.online.

Can we have a copy of the client's P60? (Managed Open Annuity)

Yes, for a fee of £18 we can send you a copy of your client’s P60. Please contact our Customer Services Team at lca@stmgroup.online to request a copy.

What happens to my client's Managed Open Annuity when they die?

No further income payments will be made after your client dies unless they have chosen that the annuity is to continue for their surviving spouse or a dependant. In this scenario, payments will continue to that person subject to new minimum and maximum amounts. No further income payments will be made after that person's death.

Additionally, they may have also purchased a preference share in London & Colonial Assurance PCC Plc. This will entitle the owner to exchange it for the remaining value of the annuitant's fund upon their death. Their personal representatives will be able to claim the remaining value of their fund plus original fee paid for the preference share. Under UK law, the proceeds could be subject to Inheritance Tax as part of their estate. You can find out more about preference shares here.

Please refer to the product Key Features document for more information. If you don't have a copy, you can request one by contacting us at lca@stmgroup.online.

How do I let you know about a death? (Managed Open Annuity)

Please contact us at lca@stmgroup.online.

How do I let you know that my client is changing advisers? (Managed Open Annuity)

Please ask your client to contact us at lca@stmgroup.online so that we can send them the correct form to complete.

How do I contact you? (Managed Open Annuity)

Please visit our contact us page to find all the details you need.

How do I make a complaint? (Managed Open Annuity)

If you are unhappy or wish to make a complaint about any aspect of the service you have received, please contact the Customer Service Team at lca@stmgroup.online. Should you remain unhappy with our resolution of your complaint, you can contact the Gibraltar Law Courts. You can find their contact details here. Making a complaint will not prejudice your right to take legal proceedings.

What is an annuity and how does it work? (EU Open Annuity)

Annuities allow individuals to exchange a sum of money, for regular income payments based on their age, health, and life expectancy. Not all annuity products are the same – some provide fixed/escalating income whilst others provide flexibility. You can find out more about our annuity products by visiting our product pages.

How is the level of annuity payments calculated for an EU Open Annuity?

The level of income or annuity payments can be varied between the minimum and maximum amounts that we will calculate in line with UK regulations. For more information, please refer to the key features document for the product.

If you don't have a copy of the key features document, please contact our Customer Services Team at lca@stmgroup.online.

What are the charges associated with my client's EU Open Annuity product?

For full details of all charges and fees, please refer to the Charges and Fees document for your client's product.

If you don't have a copy of the Charges and Fees document, please contact our Customer Services Team at lca@stmgroup.online.

How does my client change the level of income payments for an EU Open Annuity?

To change the level of income payments you will need to contact us at lca@stmgroup.online.

How does my client change the frequency of income payments for an EU Open Annuity?

To change the frequency of income payments you will need to complete contact us at lca@stmgroup.online.

How do I obtain a current valuation for an EU Open Annuity?

To obtain a current valuation, please contact our Customer Services Team at lca@stmgroup.online.

How do I let you know that my client has changed their name? (EU Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that their name has changed. Proof of ID and proof of address will need to be provided.

How do I let you know that my client has changed their address? (EU Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that their address has changed. They will need to provide us with a recent copy (last 3 months) of a proof of address document showing their new address.

How do I let you know that my client has changed their bank details? (EU Open Annuity)

You or your client will need to complete this 'Change of Bank' form and email it to us at lca@stmgroup.online

How do I request duplicate documents for an EU Open Annuity?

For duplicate documents, please contact our Customer Services Team via email lca@stmgroup.online or telephone us on (+44) 0203 640 6843.

How do I request a duplicate policy schedule for an EU Open Annuity?

If you need a replacement policy schedule then please contact us at lca@stmgroup.online.

Can we have a copy of the client's P60? (EU Open Annuity)

Yes, for a fee of £18 we can send you a copy of your client’s P60. Please contact our Customer Services Team at lca@stmgroup.online to request a copy.

What happens to my client's EU Open Annuity when they die?

No further income payments will be made after your client dies unless they have chosen that the annuity is to continue for their surviving spouse or a dependant. In this scenario, payments will continue to that person subject to new minimum and maximum amounts. No further income payments will be made after that person's death.

Additionally, they may have also purchased a preference share in London & Colonial Assurance PCC Plc. This will entitle the owner to exchange it for the remaining value of the annuitant's fund upon their death. Their personal representatives will be able to claim the remaining value of their fund plus original fee paid for the preference share. Under UK law, the proceeds could be subject to Inheritance Tax as part of their estate. You can find out more about preference shares here.

Please refer to the product Key Features document for more information. If you don't have a copy, you can request one by contacting us at lca@stmgroup.online.

How do I let you know about a death? (EU Open Annuity)

Please contact us at lca@stmgroup.online.

How do I let you know that my client is changing advisers? (EU Open Annuity)

Please ask your client to contact us at lca@stmgroup.online so that we can send them the correct form to complete.

How do I contact you? (EU Open Annuity)

Please visit our contact us page to find all the details you need.

How do I make a complaint? (EU Open Annuity)

If you are unhappy or wish to make a complaint about any aspect of the service you have received, please contact the Customer Service Team at lca@stmgroup.online. Should you remain unhappy with our resolution of your complaint, you can contact the Gibraltar Law Courts. You can find their contact details here. Making a complaint will not prejudice your right to take legal proceedings.

What is an annuity and how does it work? (New Open Annuity)

Annuities allow individuals to exchange a sum of money, for regular income payments based on their age, health, and life expectancy. Not all annuity products are the same – some provide fixed/escalating income whilst others provide flexibility. You can find out more about our annuity products by visiting our product pages.

How is the level of annuity payments calculated for a New Open Annuity?

The level of income or annuity payments can be varied between the minimum and maximum amounts that we will calculate in line with UK regulations. For more information, please refer to the key features document for the product.

If you don't have a copy of the key features document, please contact our Customer Services Team at lca@stmgroup.online.

What are the charges associated with my client's New Open Annuity product?

For full details of all charges and fees, please refer to the Charges and Fees document for your client's product.

If you don't have a copy of the Charges and Fees document, please contact our Customer Services Team at lca@stmgroup.online.

How does my client change the level of income payments for a New Open Annuity?

To change the level of income payments you will need to contact us at lca@stmgroup.online.

How does my client change the frequency of income payments for a New Open Annuity?

To change the frequency of income payments you will need to complete contact us at lca@stmgroup.online.

How do I obtain a current valuation for a New Open Annuity?

To obtain a current valuation, please contact our Customer Services Team at lca@stmgroup.online.

How do I let you know that my client has changed their name? (New Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that their name has changed. Proof of ID and proof of address will need to be provided.

How do I let you know that my client has changed their address? (New Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that their address has changed. They will need to provide us with a recent copy (last 3 months) of a proof of address document showing their new address.

How do I let you know that my client has changed their bank details? (New Open Annuity)

You or your client will need to complete this 'Change of Bank' form and email it to us at lca@stmgroup.online

How do I request duplicate documents for a New Open Annuity?

For duplicate documents, please contact our Customer Services Team via email lca@stmgroup.online or telephone us on (+44) 0203 640 6843.

How do I request a duplicate policy schedule for a New Open Annuity?

If you need a replacement policy schedule then please contact us at lca@stmgroup.online.

Can we have a copy of the client's P60? (New Open Annuity)

Yes, for a fee of £18 we can send you a copy of your client’s P60. Please contact our Customer Services Team at lca@stmgroup.online to request a copy.

What happens to my client's New Open Annuity when they die?

On death, the remaining value of your client's fund can be used to provide a cash lump sum (annuity protection lump sum and charity lump sum) and/or income benefits.
Their annuity can include a guaranteed payment period of up to 10 years as well as a nominated second life annuity.

If they die before the age of 75, annuity protection lump sum and income benefits are paid tax free.
If they die aged 75 or older, the annuity protection lump sum will be subject to tax at 45% and any nominated second life or Beneficiary’s income payments will be subject to income tax at the marginal rate of the recipient.

Please refer to the product Key Features document for more information. If you don't have a copy, you can request one by contacting us at lca@stmgroup.online.

How do I let you know about a death? (New Open Annuity)

Please contact us at lca@stmgroup.online.

How do I let you know that my client is changing advisers? (New Open Annuity)

Please ask your client to contact us at lca@stmgroup.online so that we can send them the correct form to complete.

How do I contact you? (New Open Annuity)

Please visit our contact us page to find all the details you need.

How do I make a complaint? (New Open Annuity)

If you are unhappy or wish to make a complaint about any aspect of the service you have received, please contact the Customer Service Team at lca@stmgroup.online. Should you remain unhappy with our resolution of your complaint, you can contact the Gibraltar Law Courts. You can find their contact details here. Making a complaint will not prejudice your right to take legal proceedings.

What is an annuity and how does it work? (Multi-Platform Open Annuity)

Annuities allow individuals to exchange a sum of money, for regular income payments based on their age, health, and life expectancy. Not all annuity products are the same – some provide fixed/escalating income whilst others provide flexibility. You can find out more about our annuity products by visiting our product pages.

How is the level of annuity payments calculated for a Multi-Platform Open Annuity?

The level of income or annuity payments can be varied between the minimum and maximum amounts that we will calculate in line with UK regulations. For more information, please refer to the key features document for the product.

If you don't have a copy of the key features document, please contact our Customer Services Team at lca@stmgroup.online.

What are the charges associated with my client's Multi-Platform Open Annuity product?

For full details of all charges and fees, please refer to the Charges and Fees document for your client's product.

If you don't have a copy of the Charges and Fees document, please contact our Customer Services Team at lca@stmgroup.online.

How does my client change the level of income payments for a Multi-Platform Open Annuity?

To change the level of income payments you will need to contact us at lca@stmgroup.online.

How does my client change the frequency of income payments for a Multi-Platform Open Annuity?

To change the frequency of income payments you will need to complete contact us at lca@stmgroup.online.

How do I obtain a current valuation for a Multi-Platform Open Annuity?

To obtain a current valuation, please contact our Customer Services Team at lca@stmgroup.online.

How do I let you know that my client has changed their name? (Multi-Platform Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that their name has changed. Proof of ID and proof of address will need to be provided.

How do I let you know that my client has changed their address? (Multi-Platform Open Annuity)

A 'Change of Personal Details' form will need to be completed and emailed to us at lca@stmgroup.online to let us know that their address has changed. They will need to provide us with a recent copy (last 3 months) of a proof of address document showing their new address.

How do I let you know that my client has changed their bank details? (Multi-Platform Open Annuity)

You or your client will need to complete this 'Change of Bank' form and email it to us at lca@stmgroup.online

How do I request duplicate documents for a Multi-Platform Open Annuity?

For duplicate documents, please contact our Customer Services Team via email lca@stmgroup.online or telephone us on (+44) 0203 640 6843.

How do I request a duplicate policy schedule for a Multi-Platform Open Annuity?

If you need a replacement policy schedule then please contact us at lca@stmgroup.online.

Can we have a copy of the client's P60? (Multi-Platform Open Annuity)

Yes, for a fee of £18 we can send you a copy of your client’s P60. Please contact our Customer Services Team at lca@stmgroup.online to request a copy.

What happens to my client's Multi-Platform Open Annuity when they die?

On death, the remaining value of your client's fund can be used to provide a cash lump sum (annuity protection lump sum and charity lump sum) and/or income benefits.
Their annuity can include a guaranteed payment period of up to 10 years as well as a nominated second life annuity.

If they die before the age of 75, annuity protection lump sum and income benefits are paid tax free.
If they die aged 75 or older, the annuity protection lump sum will be subject to tax at 45% and any nominated second life or Beneficiary’s income payments will be subject to income tax at the marginal rate of the recipient.

Please refer to the product Key Features document for more information. If you don't have a copy, you can request one by contacting us at lca@stmgroup.online.

How do I let you know about a death? (Multi-Platform Open Annuity)

Please contact us at lca@stmgroup.online.

How do I let you know that my client is changing advisers? (Multi-Platform Open Annuity)

Please ask your client to contact us at lca@stmgroup.online so that we can send them the correct form to complete.

How do I contact you? (Multi-Platform Open Annuity)

Please visit our contact us page to find all the details you need.

How do I make a complaint? (Multi-Platform Open Annuity)

If you are unhappy or wish to make a complaint about any aspect of the service you have received, please contact the Customer Service Team at lca@stmgroup.online. Should you remain unhappy with our resolution of your complaint, you can contact the Gibraltar Law Courts. You can find their contact details here. Making a complaint will not prejudice your right to take legal proceedings.