Contact Us Advisers

Contact Us

About you

To make things easier, click on the category below to jump to the contact details you need:

New adviser registration
New business queries
Technical product questions
Customer service and for existing client changes or queries
Vulnerable customers
Death claims or notifications
Complaints
Contact form

Here are our contact details

If you are a new financial adviser and would like to register:

Contact our Business Development Team

or you can contact our Onboarding Team at:

Our UK opening hours are 8am to 4pm, Monday to Friday, excluding bank holidays.

Alternatively, you can click here to access our online registration portal.

New business queries

If you have any queries relating to new business, please contact us using the details below:

Our UK opening hours are 8am to 4pm, Monday to Friday, excluding bank holidays.

Technical product questions

If you have any questions relating to the products you can contact your Business Development Manager. Alternatively, you can contact our Technical Product Team on the email address below:

Customer service and for existing client changes or queries

Please contact our Customer Services Team on:

Our UK opening hours are 8am to 4pm, Monday to Friday, excluding bank holidays.

Vulnerable customers

If you wish to speak to us about one of your clients who may be vulnerable, please contact us using the details below:

Our UK opening hours are 8am to 4pm, Monday to Friday, excluding bank holidays.

Death claims or notifications

If you need to notify us of a death of follow up on an existing claim, please contact us using the details below:

Our UK opening hours are 8am to 4pm, Monday to Friday, excluding bank holidays.

Complaints

You can find full details of our complaints process here.

1. To make a complaint or follow up on an existing complaint then contact our Customer Services Team

Our UK opening hours are 8am to 4pm, Monday to Friday, excluding bank holidays.

2. If you are unhappy with LCA’s resolution of your existing complaint, you can contact the Gibraltar Law Courts at:

Making a complaint will not prejudice your right to take legal proceedings.

Alternatively, complete this form and we'll get back to you

First name

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Company Name

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Address

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Please tell us who your LCA Business Development Manager is:

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